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New Online Water Services Bill Payment Site Now Available | KLIN - Energy And Water Development Corp

New Online Water Services Bill Payment Site Now Available | KLIN


Lincoln Transportation and Utilities officials announced Wednesday there is now a new online payment site for water services at waterbill.lincoln.ne.gov.  Enhancements to the new billing system include increased customer security, a simplified sign up and log in process, credit card payment capabilities and increased processing efficiencies.

“We want to make paying your water and wastewater bill an easy and quick experience. The new online bill payment site offers customers an intuitive online process, additional convenient payment options, and enhanced security,” says Liz Elliott, Director of Lincoln Transportation and Utilities. “The new system also increases the City’s efficiency when processing payments that will in-turn offer enhanced customer service.”

To use the site, customers are required to set up new accounts online once they receive their next bill. Customers must use their nine-digit customer identification number to create a new account. The process is as follows:

  • For customers who receive paper bills in the mail, the customer identification number is in the lower left corner of the bill.
  • For customers who receive bills via email, the customer identification number is listed next to the word “Invoice.”
  • Once you locate your nine-digit identification number, visit waterbill.lincoln.ne.gov.
  • At the bottom of the page under “Need to login or sign up to manage paperless billing or Autopay?,” select “Click Here.” On the following screen, select “Sign up now” to create your account.

Residents who choose to pay by mail or in person do not need to set up online accounts. Customers who already conduct automatic payments do not need to set up an online account.   LTU now accepts payments for water and wastewater services via credit card.

Payments may be mailed to P.O. Box 87102, Lincoln, NE  68501, or delivered in person from 7:30 a.m. to 4:30 p.m., Monday through Friday, at the Lincoln Water and Wastewater billing office, 555 South 10th Street, Suite 203.



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